We have recently seen has been a flurry of requests for accessibility audits. In the UK this seems to be driven by new regulations for public sector websites and in the US due to a rise in accessibility litigation. So what are the legal requirements to make your website accessible?

Conducting an accessibility audit is usually viewed as a techy activity and is best done by a coding pro. While a knowledge of HTML is important, this is only part of the skill set required.

On World Usability Day, we are celebrating this year's theme: Designing for the future we want.

Website analytics are great at telling you where there is a problem on your site.

The online world can be an unfriendly place for users with disabilities. While access technology has come on leaps and bounds, with a range of options available to users with visual or motor impairments, many websites still do not make it easy for users of assistive technologies.

What is a content audit and why should you conduct one?

A content audit is an opportunity to understand what content you have on your site and how well it is performing. Content audits can be conducted for a number of reasons:

There are times we are asked to test websites just after launch in order to “validate“ the design.

There are many different ways to approach usability testing these days… lab-based testing, online surveys, field research and self-videoing testing to name just a few. While all have their place in the UX world, you need to consider carefully which methodology you choose. Pick incorrectly and you are likely to end up with low-quality insights and wasted time and money.

Personas bring the user alive. They are 'archetypal' users - telling stories about users to give everyone in the organisation a collective understanding of who the users are and what they want.

You’ve just completed a research project and have a shiny set of recommendations. You’d like to think that is the hard work done. However, in many organisations the implementation of these recommendations is often the harder part of the battle.