Usability testing facilitation top tips

Posted by Dr Sarah Burton Taylor on Nov 22, 2021 3:16:47 PM

Facilitating usability testing can be a daunting prospect. How can I get through all these tasks, stay on time and listen to what the tester is saying?

Discovery research: what is the correct methodology?

Posted by Lucy Collins on Nov 10, 2021 10:00:00 AM

We had to have a plumber round the other day. Watching him at work (and pestering him with plenty of annoying questions) it quickly became apparent how much of his knowledge was subconscious. Decades of grovelling around under sinks and fiddling with boilers had ingrained these skills and expertise so deep in his brain that he often couldn’t articulate precisely what he was doing.

Android vs iOS: how do smartphone platforms compare on accessibility?

Posted by Sophie Knight on Oct 6, 2021 10:29:44 AM

In the ongoing pursuit for an inclusive online environment, the native accessibility features inbuilt into smartphones are a step in the right direction.  

The two major operating systems: Android and iOS, are constantly updating and expanding their features in response to the call for equal online access for all. 

Genuine digital accessibility requires more than WCAG compliance

Posted by Lucy Collins on Sep 20, 2021 11:54:42 AM

For many, being compliant with the Web Content Accessibility Guidelines (WCAG), the international standard of digital accessibility, is seen as the key step towards meeting the needs of users with access requirements. While it is a good start, it is not the end of the journey.

Design sprints: what are they and how can they help your organisation

Posted by Lucy Collins on Sep 9, 2021 2:12:06 PM

A design sprint is a 5-day process for solving big problems and testing solutions.

Website navigation: how do I choose?

Posted by Lucy Collins on Aug 13, 2021 12:13:00 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

Reaching the hard to reach: our experience of recruiting digitally excluded testers

Posted by Sophie Knight on Aug 6, 2021 10:00:00 AM

One of our clients recently came to us with a recruitment brief for a diverse and inclusive research project. This included testing with disabled users and individuals who consider themselves digitally excluded. Broadly defined, the digitally excluded are those in society who have unequal access to or lack the skills needed to use digital devices.  

Quirk over usability: why the Zara online shopping experience is frustrating so many users

Posted by Sophie Knight on Jul 15, 2021 1:38:32 PM

I recently took a trip onto the Zara website. It is a trip I take often, but sadly, never without frustration. I was looking for a dress for an event that I was attending. With clear goals of my own in mind, I realised how hard it actually was to achieve these goals quickly and seamlessly.

Website development: biggest pitfalls to avoid

Posted by Lucy Collins on Jul 9, 2021 1:51:50 PM

Over the years we have seen quite a lot of websites. Some good, some bad and some downright unusable.

How to build a great website: our 7 step process

Posted by Lucy Collins on Jul 5, 2021 11:55:08 AM

Are you embarking on developing a new website? Follow our 7 step guide to ensure the finished product is loved by all your users.

Want to know more?

If you’d like to talk to someone about how you can optimise your digital media with user research and advice, please get in touch!

We would love to hear from you.

Contact us

Subscribe Here!

Recent Posts