Web Usability Blog

Facilitating usability testing can be a daunting prospect. How can I get through all these tasks, stay on time and listen to what the tester is saying?

We had to have a plumber round the other day. Watching him at work (and pestering him with plenty of annoying questions) it quickly became apparent how much of his knowledge was subconscious. Decades of grovelling around under sinks and fiddling with boilers had ingrained these skills and expertise so deep in his brain that he often couldn’t articulate precisely what he was doing.

In the ongoing pursuit for an inclusive online environment, the native accessibility features inbuilt into smartphones are a step in the right direction.  

The two major operating systems: Android and iOS, are constantly updating and expanding their features in response to the call for equal online access for all. 

For many, being compliant with the Web Content Accessibility Guidelines (WCAG), the international standard of digital accessibility, is seen as the key step towards meeting the needs of users with access requirements. While it is a good start, it is not the end of the journey.

A design sprint is a 5-day process for solving big problems and testing solutions.

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

One of our clients recently came to us with a recruitment brief for a diverse and inclusive research project. This included testing with disabled users and individuals who consider themselves digitally excluded. Broadly defined, the digitally excluded are those in society who have unequal access to or lack the skills needed to use digital devices.  

I recently took a trip onto the Zara website. It is a trip I take often, but sadly, never without frustration. I was looking for a dress for an event that I was attending. With clear goals of my own in mind, I realised how hard it actually was to achieve these goals quickly and seamlessly.

Over the years we have seen quite a lot of websites. Some good, some bad and some downright unusable.

Are you embarking on developing a new website? Follow our 7 step guide to ensure the finished product is loved by all your users.