Web Usability Blog

Why we hate PDFs

Posted by Lucy Collins on Sep 30, 2020 12:55:21 PM

We have recently been head down supporting public sector organisations as they work towards meeting the latest accessibility guidelines.

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Topics: Accessibility

Web Usability now on G-Cloud

Posted by Lucy Collins on Sep 28, 2020 3:26:11 PM

We are delighted to announce that we are now on the Government Digital Service G-Cloud framework as well as being established on the Digital Outcomes and Specialists (DOS) framework.

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Topics: News

UK Government accessibility requirements

Posted by Lucy Collins on Sep 23, 2020 9:30:00 AM

Today the government deadline for public sector websites to conform with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 is upon us.

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Topics: Accessibility

“We need more research now, not less“

Posted by Dr Sarah Burton Taylor on Sep 8, 2020 5:15:10 PM

“We need more research now, not less”. These are the words of the leading UX consultancy Nielsen Norman Group (NNg). As UX insight specialists we obviously agree with these sentiments. NNg comments “Lots of teams have decided to hold off on doing previously planned research projects, but I believe this is a time for more research, not less. User research is a form of risk reduction, and the greater the risk (for example, because of rapid change), the more you need that risk reduced.”

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Topics: Usability Testing, Coronavirus

Remote working facilitates buy in to research outcomes

Posted by Lucy Collins on Aug 19, 2020 4:36:40 PM

One of the biggest challenges of user research is getting the wider organisation to buy in to the work you are doing.

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Topics: UX consultancy

Thoughts from the MD: There is no excuse for bad content

Posted by Peter Collins on Aug 12, 2020 3:50:09 PM

Back in the day, before April 2011, before the Government Digital Service was launched, public sector websites were pretty much awful.

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Topics: UX consultancy

How to do an accessibility audit

Posted by Lucy Collins on Jul 31, 2020 12:45:37 PM

On 23rd September 2020 all public sector websites should be accessible to users with disabilities. But why is this important and how can you achieve accessibility?

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Topics: Accessibility

Your new digital priorities

Posted by Lucy Collins on Jul 16, 2020 4:34:45 PM

Your digital touchpoints are more important than ever. How can you make sure they are working effectively for you? Hint: it involves your users. 

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Topics: Coronavirus

The digital future of museums and galleries

Posted by Peter Collins on Jul 9, 2020 3:54:21 PM

Like many industries, the UK's museums and galleries are cautiously starting to reopen following the coronavirus pandemic. For all, however, it will be far from business as usual.  

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Usability testing increases eCommerce conversion rates

Posted by Lucy Collins on Jul 1, 2020 3:09:03 PM

Since lockdown began, the UK has seen a 200% increase in online sales in the home and leisure sector.Spending on media and entertainment, home & garden, health & beauty, pet care and home office supplies has clearly been keeping many of us busy and helping many businesses to keep going in challenging economic times.

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Topics: Usability Testing, Coronavirus

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