Web Usability Blog

Building a user-centered information architecture using Treejack

Posted by Lucy Collins on Feb 17, 2020 3:57:15 PM

The information architecture of your website is its underlying foundations. It is the structuring, organisation and labelling of website content to enable users, who arrive at the home page, to meet their goals and complete tasks as quickly and easily as possible.

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Topics: Information Architecture

Why you should watch usability testing live

Posted by Lucy Collins on Feb 13, 2020 12:21:40 PM

The number one piece of advice we can give anyone embarking on a user research project, is for you and your colleagues to watch it live, as it happens.

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Topics: Usability Testing

The different types of UX knowledge

Posted by Dr Sarah Burton Taylor on Feb 5, 2020 11:44:58 AM

Knowledge comes in different types. When conducting UX research, the type of knowledge you are trying to tap into is important as it will determine:

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Topics: UX consultancy

What should I usability test?

Posted by Lucy Collins on Jan 27, 2020 12:55:07 PM

You’ve just launched your new website. Congratulations! You followed all the UX best practice, engaged with users throughout the development process and have ended up with a beautiful, shiny, user-centred result.

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Topics: Usability Testing

When to do user research

Posted by Lucy Collins on Jan 23, 2020 3:11:40 PM

When building a new website or redeveloping your existing one there are a number of milestone where you should be involving your users.

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Topics: UX consultancy, Usability Testing

What is UX?

Posted by Lucy Collins on Jan 21, 2020 4:29:05 PM

User experience (UX) is defined by the Oxford Dictionary as “the overall experience of a person using a product, especially in terms of how easy or pleasing it is to use”.

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Topics: UX consultancy

Discovery research: what is the correct methodology?

Posted by Lucy Collins on Jan 16, 2020 4:07:43 PM

We had to have a plumber round the other day. Watching him at work (and pestering him with plenty of annoying questions) it quickly became apparent how much of his knowledge was subconscious. Decades of grovelling around under sinks and fiddling with boilers had ingrained these skills and expertise so deep in his brain that he often couldn’t articulate precisely what he was doing.

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Topics: User Insights

Why it is so hard to build a successful B2B website?

Posted by Lucy Collins on Jan 9, 2020 3:55:37 PM

Over the last 18 years we’ve had the pleasure of working with a diverse range of clients, from eCommerce to financial services to charities to government bodies.

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Topics: Usability Testing

Digital exclusion and online accessibility

Posted by Lucy Collins on Jan 8, 2020 4:47:39 PM

Working in the digital industry, it is very easy to forget that not everyone is technologically competent and totally reliant on/ addicted to the World Wide Web.

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Topics: Accessibility

The dog ate my passport: my experience of Gov.uk

Posted by Lucy Collins on Jan 7, 2020 4:04:36 PM

Just before Christmas, my dog ate my passport.

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Topics: Views and News

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