WCAG 2.2 is on its way

Posted by Alice Greenman on Aug 9, 2022 3:16:15 PM

The new 2.2 Web Content Accessibility Guideline (WCAG 2.2) is on its way!

WCAG 2.2 has been a working draft since 2021. It is likely to be the official recommended version from September 2022. These changes aim to improve accessibility for people with low vision, cognitive and learning disabilities, resulting in a better overall experience and a more accessible site.

A week of user research - A newcomer’s experience

Posted by Alice Greenman on Jul 28, 2022 11:34:00 AM

Firstly, hello! My name is Alice, I joined the Web Usability team at the start of July as the new Recruitment and Marketing Executive. My background is predominantly customer service based so the world of user experience (UX) is completely new to me. With no prior knowledge of UX, what better way to learn than to dive in and watch a week of user research!  

Biometrics and NatWest: an accessibility challenge

Posted by Lucy Collins on Jul 13, 2022 4:54:36 PM

The use of biometrics is becoming increasingly prevalent in our modern lives. 

What should I usability test?

Posted by Lucy Collins on Jun 24, 2022 12:35:00 PM

You’ve just launched your new website. Congratulations! You followed all the UX best practice, engaged with users throughout the development process and have ended up with a beautiful, shiny, user-centred result.

What is the law on accessibility?

Posted by Peter Collins on Jun 16, 2022 1:39:00 PM

Digital accessibility is now a priority for lots of businesses. For many, this is driven by a genuine desire to offer an inclusive service. For some, however, while the moral intent may be there, the real driving force is a legal one.

In the UK, more stringent regulations have meant public sector organisations, in particular, have had to step up their game. While in the US, a rise in litigation has got more people focused on the importance of accessibility compliance.

So what are the legal requirements to make your website accessible?

Bringing people together with user evidence: 3 step process

Posted by Lucy Collins on Jun 8, 2022 12:34:00 PM

A successful website relies on more than just the people in the digital team. Marketing, product, policy and many other departments will have a role to play.

How to do an accessibility audit

Posted by Lucy Collins on May 31, 2022 12:33:00 PM

On 23rd September 2020 all public sector websites should be accessible to users with disabilities. But why is this important and how can you achieve accessibility?

Challenge your mental model to make better digital services

Posted by Lucy Collins on May 19, 2022 3:02:39 PM

We have been conducting interviews for a new staff member and when given the opportunity to ask questions at the end, many have turned the spotlight back on us: “What is your favourite thing about your job?”.

Digital exclusion and online accessibility

Posted by Dr Sarah Burton Taylor on May 18, 2022 1:42:44 PM

Working in the digital industry, it is very easy to forget that not everyone is technologically competent and totally reliant on/ addicted to the World Wide Web.

Satisficing: how users browse online

Posted by Lucy Collins on Apr 19, 2022 2:10:00 PM

How we browse the web is determined by a number of different things: what we are trying to find, how high value our search query is, the sort of person that we are.

Want to know more?

If you’d like to talk to someone about how you can optimise your digital media with user research and advice, please get in touch!

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