Web Usability Blog

A/B Testing v UX Research

Posted by Lucy Collins on Apr 8, 2019 4:15:00 PM

 

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Topics: ux consultancy, usability, Usability Testing

Website navigation: how do I choose?

Posted by Lucy Collins on Jan 2, 2019 12:13:16 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

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Topics: ux consultancy, usability

Personas: what are they and how can you use them

Posted by Peter Collins on Sep 18, 2018 12:43:54 PM
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Topics: ux consultancy, usability, Blog, User Insights, Info Architecture, Usability Testing

Why do usability testing

Posted by Lucy Collins on Sep 14, 2018 1:42:42 PM

There are now lots of ways to gain insight into the user experience:

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Topics: usability, Usability Testing

How your website is damaging your brand

Posted by Lucy Collins on Aug 7, 2018 2:28:29 PM

How many times have you tried using a website that just makes you want to give up?

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Topics: usability, Uncategorized, Views and News

Usability testing on a budget

Posted by Lucy Collins on Jul 18, 2018 1:59:45 PM

We know budgets can be tight and often stretching to a fully-fledged usability project is just not achievable. For anyone in that boat, here are our top tips for running your own usability session on the cheap...

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Topics: usability, Usability Testing

How can you use a chatbot?

Posted by Lucy Collins on Feb 1, 2018 2:52:02 PM

Booking airline tickets, getting a mortgage, designing trainers or reading favourite news, chatbots are being used by customers for all sorts of things. But how might your organisation use one and where should you start?

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Topics: usability, Blog, Chatbots, Machine Learning, User Insights

Chatbot - user research and testing would make them better

Posted by Lucy Collins on Feb 1, 2018 2:36:37 PM

Most current chatbots are not very good. This makes it very easy for people to be sceptical about them and ignore the whole approach. However, this is often because the user’s needs were not fully understood or because they have not been adequately tested with users.

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Topics: ux consultancy, usability, Blog, Chatbots, Machine Learning, User Insights, Views and News, Usability Testing

A beginner’s guide to chatbots

Posted by Lucy Collins on Feb 1, 2018 2:23:31 PM

You have probably heard the buzz about chat interfaces and artificial intelligence and how this is the next big thing. In this blog we try and explain what they are and why they probably do matter.

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Topics: ux consultancy, usability, Blog, Chatbots, Machine Learning, User Insights

Is your website redundant?

Posted by Lucy Collins on Feb 1, 2018 1:28:21 PM

How people interact with your organisation is likely to change radically over the next few years. The maturing of some key technologies, most notably machine learning and conversational interfaces, means your users may no longer be using your website.

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Topics: ux consultancy, usability, Blog, Usability Expert Advice, User Insights

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