On 12th November 2020, we celebrate World Usability Day. The theme this year is human-centred artificial intelligence(AI), which focuses on the potential AI has to increase human productivity:
Booking airline tickets, getting a mortgage, designing trainers or reading favourite news, chatbots are being used by customers for all sorts of things. But how might your organisation use one and where should you start?
Most current chatbots are not very good. This makes it very easy for people to be sceptical about them and ignore the whole approach. However, this is often because the user’s needs were not fully understood or because they have not been adequately tested with users.