Web Usability Blog

Lucy Collins

Lucy Collins

Recent Posts

Why you should usability test multiple versions of your site

Posted by Lucy Collins on Jul 17, 2019 3:07:00 PM

Most of the research we do on websites is now done during the development stage: thank goodness the days of usability testing just before, or even after, launch is now in the past for the vast bulk of our clients. See User test early - Quicker, better, cheaper outcomes.

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Topics: UX consultancy, User Insights, Usability Testing

UI design conventions: beauty sites

Posted by Lucy Collins on Jul 15, 2019 1:49:10 PM

As the web has grown up, a number of user interface design conventions have established themselves.

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Topics: UX consultancy

WCAG 2.1: common website accessibility fails

Posted by Lucy Collins on Jun 21, 2019 2:08:18 PM

All websites should be accessible to disabled users, not only for ethical and commercial considerations, but also for legal. The Equality Act 2010 (EQA) prohibits discrimination from providers of services, good and facilities (EQA Section 21(1)). In 2011 the Human Rights Commission published a Statutory Code of Practice for "Services, public functions and associations" under the EQA explicitly stating that commercial websites are included in the scope of the EQA for the provision of services.

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Topics: Accessibility, Usability Testing

Usability testing with disabled users

Posted by Lucy Collins on Jun 18, 2019 10:41:00 AM

Your website should be usable and accessible for everyone. Testing with disabled users is essential to achieve a comprehensive accessibility evaluation of your website.

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Topics: Accessibility, Usability Testing

Satisficing: how users browse online

Posted by Lucy Collins on Jun 13, 2019 5:06:13 PM

How we browse the web is determined by a number of different things: what we are trying to find, how high value our search query is, the sort of person that we are.

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Topics: UX consultancy

Digital persona template

Posted by Lucy Collins on Jun 6, 2019 5:19:00 PM

Download your free persona templates

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Topics: UX consultancy, Personas

How to write a usability testing report (and get organisational buy in)

Posted by Lucy Collins on May 27, 2019 10:57:00 AM

How many times has a report landed on your desk, you’ve given it a cursory glance then left it there to gather dust? Whilst reports are a valuable way to document findings of usability testing, on their own they will have limited impact. However, by combining said report with a rigorous buy in process, you will get many more members of your organisation on board and have a far easier job implementing your research findings.

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Topics: Usability Testing

How to analyse usability testing results

Posted by Lucy Collins on May 22, 2019 12:38:30 PM

Although qualitative usability testing is only undertaken with a small numbers of testers, there is still bags of valuable insight that can be gleaned from these sessions. Once these issues are addressed, it will not only help you improve your user experience but also increase your site success.  To ensure you are getting the most from your research (and for your money), here are our tips for top analysis

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Topics: Usability Testing

How to use eyetracking in usability testing

Posted by Lucy Collins on May 17, 2019 3:26:08 PM

We acquired our first eye tracker in 2007 and what a beast it was! The size of a large, old PC monitor, heavy and consequently difficult to take out and about. However, it rapidly became an important tool for us in usability testing. Fortunately, the technology has advanced very rapidly and these days our eye tracker is a pocket-sized device you can take anywhere.

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Topics: Usability Testing

What are the biggest challenges of usability testing?

Posted by Lucy Collins on Apr 18, 2019 9:47:00 AM

Since Web Usability begun way back in 2002, we have conducted thousands of usability testing sessions with hundreds of clients and testers. With these years of experience, here are 4 pieces of advice we would offer anyone embarking on usability testing…

1. Set clear research objectives at the start

Clients will often come to us with a long list of issues they wish to address during research. These can be wide ranging, determined by underlying internal politics and all in all a bit woolly.

Why can it be a problem?

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Topics: Usability Testing

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