Web Usability Blog

Lucy Collins

Lucy Collins

Recent Posts

Writing content for the web: UX best practices

Posted by Lucy Collins on Mar 1, 2019 4:40:55 PM

As UX Consultants, we spend a lot of time watching testers scan content. Very rarely will a tester knuckle down to read, word for word, the text in front of them. Instead they will pick out words that are relevant to them and skip over everything else. We recommend watching five minutes of eyetracking footage if you don’t believe us.

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Topics: ux consultancy

Website navigation: how do I choose?

Posted by Lucy Collins on Jan 2, 2019 12:13:16 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

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Topics: ux consultancy, usability

Building a great information architecture

Posted by Lucy Collins on Nov 2, 2018 5:21:58 PM

A solid information architecture (IA) is the bedrock of a good website. IA focuses on the structuring, organisation and labelling of website content to enable users, who arrive at the home page, to meet their goals and complete tasks as quickly and easily as possible.

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Topics: Info Architecture

Website Accessibility: Guidance and the Law

Posted by Lucy Collins on Oct 30, 2018 6:02:03 PM

Website accessibility introduction

Website accessibility is an essential part of website development. It is also a complex beast to get your head around. There is a mass of guidance and legislation – some of it seemingly contradictory.

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Topics: Accessibility

Prototype usability testing

Posted by Lucy Collins on Oct 5, 2018 4:33:20 PM

We recently talked about the benefits of testing early – it saves you time, money and headaches. But how do you test early?

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Topics: Uncategorized

Individualised personalisation: Show users what they want

Posted by Lucy Collins on Oct 3, 2018 3:04:41 PM

Recently, the Nielson Norman Group published an article* reviewing the benefits of individualised personalisation on websites.

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Topics: ux consultancy

How we do usability testing - all in moderation

Posted by Lucy Collins on Sep 20, 2018 10:55:45 AM

There are many ways to skin a cat, as the saying goes. There are also many ways to conduct usability testing (see ‘Why do usability testing’ to sample some of the different flavours).
For us, the best method is moderated usability testing in the lab or remote. Why? It allows you to find out why problems happen on websites and apps by watching behaviours in real time and probing around testers' responses.

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Topics: Usability Testing

What are the benefits of usability testing early?

Posted by Lucy Collins on Sep 17, 2018 12:11:49 PM

Usability testing early in the web development process saves you time and money and will result in a better outcome overall.

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Topics: Usability Testing

Why do usability testing

Posted by Lucy Collins on Sep 14, 2018 1:42:42 PM

There are now lots of ways to gain insight into the user experience:

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Topics: usability, Usability Testing

Sample - How To Post

Posted by Lucy Collins on Sep 13, 2018 9:47:17 AM
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Topics: Insider

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