Lucy Collins

Lucy Collins

Recent Posts

Website development: biggest pitfalls to avoid

Posted by Lucy Collins on Jul 9, 2021 1:51:50 PM

Over the years we have seen quite a lot of websites. Some good, some bad and some downright unusable.

How to build a great website: our 7 step process

Posted by Lucy Collins on Jul 5, 2021 11:55:08 AM

Are you embarking on developing a new website? Follow our 7 step guide to ensure the finished product is loved by all your users.

Getting user feedback on marketing campaigns

Posted by Lucy Collins on Jun 24, 2021 2:12:53 PM

Feedback from users should be constant. To be a truly customer-led or user-centred organisation there needs to exist a consistent feedback loop that sends insight from users back into the business.

Mobile app accessibility

Posted by Lucy Collins on Jun 11, 2021 2:46:48 PM

 

We are approaching yet another UK government deadline for accessibility: mobile app compliance.

Are we using the term UX correctly?

Posted by Lucy Collins on Jun 9, 2021 2:51:26 PM

For many years we have referred to ourselves as UX agency. However, over time the term has been adopted and co-opted to mean a multitude of different things to different people. So we wanted to clarify what UX means to us.

Multi-lingual user research

Posted by Lucy Collins on Jun 4, 2021 3:12:50 PM

The UK is a wonderfully diverse and multicultural place. As much as 8% of the UK population, some 5.3 million people, report their first language is not English.

Introducing WCAG 3.0

Posted by Lucy Collins on May 12, 2021 3:22:58 PM

2021 a busy year for the team at W3C. Not only is the latest iteration of the Web Content Accessibility Guidelines (WCAG), v2.2, being released, they have also published the first working draft of the shiny, new WCAG 3.0. Here we explore the new guidelines and share our thoughts on this exciting new development.

Building a user-centered information architecture using Treejack

Posted by Lucy Collins on Apr 30, 2021 9:21:00 AM

The information architecture of your website is its underlying foundations. It is the structuring, organisation and labelling of website content to enable users, who arrive at the home page, to meet their goals and complete tasks as quickly and easily as possible.

Accessibility: universality not disability

Posted by Lucy Collins on Apr 13, 2021 1:50:21 PM

Accessibility is about universality, not disability. It is about making sure as many people as possible, no matter their physical location or ability, can access your content.

Quick and dirty usability testing

Posted by Lucy Collins on Mar 23, 2021 10:15:00 AM

There are many different ways to approach usability testing these days… lab-based testing, online surveys, field research and self-videoing testing to name just a few. While all have their place in the UX world, you need to consider carefully which methodology you choose. Pick incorrectly and you are likely to end up with low-quality insights and wasted time and money.

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