Lucy Collins

Lucy Collins

Recent Posts

How to identify your users’ top tasks

Posted by Lucy Collins on Feb 6, 2023 9:15:00 AM

Most people come to most websites with a clear goal in mind:

Biometrics and NatWest: an accessibility challenge

Posted by Lucy Collins on Jul 13, 2022 4:54:36 PM

The use of biometrics is becoming increasingly prevalent in our modern lives. 

What should I usability test?

Posted by Lucy Collins on Jun 24, 2022 12:35:00 PM

You’ve just launched your new website. Congratulations! You followed all the UX best practice, engaged with users throughout the development process and have ended up with a beautiful, shiny, user-centred result.

Bringing people together with user evidence: 3 step process

Posted by Lucy Collins on Jun 8, 2022 12:34:00 PM

A successful website relies on more than just the people in the digital team. Marketing, product, policy and many other departments will have a role to play.

How to do an accessibility audit

Posted by Lucy Collins on May 31, 2022 12:33:00 PM

On 23rd September 2020 all public sector websites should be accessible to users with disabilities. But why is this important and how can you achieve accessibility?

Challenge your mental model to make better digital services

Posted by Lucy Collins on May 19, 2022 3:02:39 PM

We have been conducting interviews for a new staff member and when given the opportunity to ask questions at the end, many have turned the spotlight back on us: “What is your favourite thing about your job?”.

Digital exclusion and online accessibility

Posted by Lucy Collins on May 18, 2022 1:42:44 PM

A study by the Office of National Statistics found that internet non-users, i.e. people who haven’t used the internet in the last 3 months, accounted for 10% of the UK population or 5.3 million adults. That’s a lot of people!

Satisficing: how users browse online

Posted by Lucy Collins on Apr 19, 2022 2:10:00 PM

How we browse the web is determined by a number of different things: what we are trying to find, how high value our search query is, the sort of person that we are.

Why you should watch usability testing live

Posted by Lucy Collins on Apr 1, 2022 11:35:00 AM

The number one piece of advice we can give anyone embarking on a user research project, is for you and your colleagues to watch it live, as it happens.

Accessibility: universality not disability

Posted by Lucy Collins on Mar 23, 2022 2:07:00 PM

Accessibility is about universality, not disability. It is about making sure as many people as possible, no matter their physical location or ability, can access your content.

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