On 23^rd September 2020 all public sector websites should be accessible to users with disabilities. But why is this important and how can you achieve accessibility?

Your digital touchpoints are more important than ever. How can you make sure they are working effectively for you? Hint: it involves your users. 

Since lockdown began, the UK has seen a 200% increase in online sales in the home and leisure sector.Spending on media and entertainment, home & garden, health & beauty, pet care and home office supplies has clearly been keeping many of us busy and helping many businesses to keep going in challenging economic times.

Your digital presence is more important than ever and we are pleased to be able to continue to serve our customers and all their UX requirements.

Discovery user research is a method of identifying user goals, motivations and frustrations. It is the first step we recommend to anyone embarking on a new website build:

A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.

Keeping up with the COVID-19 situation is a challenge. As the state-of-play changes on an hourly basis and new restrictions keep coming in, there is no time for businesses to adjust and spend the time they would normally have to develop the services their users need.

Our move to a virtual existence during these interesting times has revealed a number of unexpected things.

The information architecture of your website is its underlying foundations. It is the structuring, organisation and labelling of website content to enable users, who arrive at the home page, to meet their goals and complete tasks as quickly and easily as possible.

The number one piece of advice we can give anyone embarking on a user research project, is for you and your colleagues to watch it live, as it happens.