Lucy Collins

Lucy Collins

Recent Posts

Challenge your mental model to make better digital services

Posted by Lucy Collins on May 19, 2022 3:02:39 PM

We have been conducting interviews for a new staff member and when given the opportunity to ask questions at the end, many have turned the spotlight back on us: “What is your favourite thing about your job?”.

Satisficing: how users browse online

Posted by Lucy Collins on Apr 19, 2022 2:10:00 PM

How we browse the web is determined by a number of different things: what we are trying to find, how high value our search query is, the sort of person that we are.

Why you should watch usability testing live

Posted by Lucy Collins on Apr 1, 2022 11:35:00 AM

The number one piece of advice we can give anyone embarking on a user research project, is for you and your colleagues to watch it live, as it happens.

Accessibility: universality not disability

Posted by Lucy Collins on Mar 23, 2022 2:07:00 PM

Accessibility is about universality, not disability. It is about making sure as many people as possible, no matter their physical location or ability, can access your content.

A/B Testing v UX Research

Posted by Lucy Collins on Mar 9, 2022 4:15:00 PM

 

Discovery research: what is the correct methodology?

Posted by Lucy Collins on Nov 10, 2021 10:00:00 AM

We had to have a plumber round the other day. Watching him at work (and pestering him with plenty of annoying questions) it quickly became apparent how much of his knowledge was subconscious. Decades of grovelling around under sinks and fiddling with boilers had ingrained these skills and expertise so deep in his brain that he often couldn’t articulate precisely what he was doing.

Genuine digital accessibility requires more than WCAG compliance

Posted by Lucy Collins on Sep 20, 2021 11:54:42 AM

For many, being compliant with the Web Content Accessibility Guidelines (WCAG), the international standard of digital accessibility, is seen as the key step towards meeting the needs of users with access requirements. While it is a good start, it is not the end of the journey.

Design sprints: what are they and how can they help your organisation

Posted by Lucy Collins on Sep 9, 2021 2:12:06 PM

A design sprint is a 5-day process for solving big problems and testing solutions.

Website navigation: how do I choose?

Posted by Lucy Collins on Aug 13, 2021 12:13:00 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

Website development: biggest pitfalls to avoid

Posted by Lucy Collins on Jul 9, 2021 1:51:50 PM

Over the years we have seen quite a lot of websites. Some good, some bad and some downright unusable.

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