‘Tokenistic’ inclusion: why you should run dedicated usability testing with disabled people

Posted by Ken Groom on Dec 20, 2022 12:13:23 PM

Often, we receive requests from clients to include one or two people with disabilities in a round of usability testing. This may be either because they are genuinely interested in improving the accessibility of their website or they want to tick the ‘equality’ box. While one motivation is more noble than the other, neither will produce useful or effective results. Here’s why…

10 reasons to do moderated usability testing

Posted by Sophie Knight on Dec 16, 2022 10:46:16 AM

Usability testing, in simple terms, is the process of testing how easy or difficult a website is to use with a representative group of users. It comes in two main forms: 

World Usability day: Our Health

Posted by Sophie Knight on Nov 28, 2022 3:00:00 PM

10th November 2022 was World Usability Day – a day established to promote the values of universal usability and every user's obligation to ask for better experiences from digital services. This year’s theme, ‘Our Health’, considered the “systems that provide healthcare in all its many forms and digital health related solutions” 

How many testers in usability testing is enough?

Posted by Peter Collins on Nov 22, 2022 12:36:59 PM


We are often asked 'how many testers do we need for usability testing?'. The answer is 'it depends'! Are you trying to:

User research - what makes a good facilitator

Posted by Sophie Knight on Nov 8, 2022 4:37:30 PM

Research facilitation the ‘Web Usability way’ is grounded in adopting a user led approach. From our experience, the best facilitators are able to explore issues as they arise, probe on why testers do things and their reactions to the site, all while remaining neutral. 

7 Steps for developing an effective website

Posted by Ken Groom on Oct 19, 2022 4:57:40 PM

Everyone has a website these days so developing one should be straightforward, right? Then why are so many websites so difficult or frustrating to use.

We believe that developing an effective, usable website is highly achievable. Here are our 7 steps to get you there:

‘Virtual back room’ – Getting the most out of remote observation

Posted by Ken Groom on Sep 28, 2022 3:55:07 PM

Given the changes to working practices and the focus on remote working since the beginning of the Covid-19 pandemic, it was important for us to adapt our ‘action-oriented approach’ to these new conditions as well.

A week of user research - A newcomer’s experience

Posted by Alice Greenman on Jul 28, 2022 11:34:00 AM

Firstly, hello! My name is Alice, I joined the Web Usability team at the start of July as the new Recruitment and Marketing Executive. My background is predominantly customer service based so the world of user experience (UX) is completely new to me. With no prior knowledge of UX, what better way to learn than to dive in and watch a week of user research!  

What should I usability test?

Posted by Lucy Collins on Jun 24, 2022 12:35:00 PM

You’ve just launched your new website. Congratulations! You followed all the UX best practice, engaged with users throughout the development process and have ended up with a beautiful, shiny, user-centred result.

Bringing people together with user evidence: 3 step process

Posted by Lucy Collins on Jun 8, 2022 12:34:00 PM

A successful website relies on more than just the people in the digital team. Marketing, product, policy and many other departments will have a role to play.

Want to know more?

If you’d like to talk to someone about how you can optimise your digital media with user research and advice, please get in touch!

We would love to hear from you.

Contact us

Subscribe Here!

Recent Posts