Web Usability Blog

Website navigation: how do I choose?

Posted by Lucy Collins on Dec 1, 2020 12:13:00 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

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Topics: UX consultancy, Usability Testing

Why you should watch usability testing live

Posted by Lucy Collins on Nov 18, 2020 11:35:00 AM

The number one piece of advice we can give anyone embarking on a user research project, is for you and your colleagues to watch it live, as it happens.

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Topics: Usability Testing

“We need more research now, not less“

Posted by Dr Sarah Burton Taylor on Sep 8, 2020 5:15:10 PM

“We need more research now, not less”. These are the words of the leading UX consultancy Nielsen Norman Group (NNg). As UX insight specialists we obviously agree with these sentiments. NNg comments “Lots of teams have decided to hold off on doing previously planned research projects, but I believe this is a time for more research, not less. User research is a form of risk reduction, and the greater the risk (for example, because of rapid change), the more you need that risk reduced.”

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Topics: Usability Testing, Coronavirus

Usability testing increases eCommerce conversion rates

Posted by Lucy Collins on Jul 1, 2020 3:09:03 PM

Since lockdown began, the UK has seen a 200% increase in online sales in the home and leisure sector.Spending on media and entertainment, home & garden, health & beauty, pet care and home office supplies has clearly been keeping many of us busy and helping many businesses to keep going in challenging economic times.

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Topics: Usability Testing, Coronavirus

Google focuses on user experience

Posted by Lucy Collins on Jun 12, 2020 1:59:49 PM

A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.

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Topics: UX consultancy, News, Usability Testing

Remote mobile usability testing

Posted by Dr Sarah Burton Taylor on May 26, 2020 10:26:00 AM

Remote usability testing is nothing new. For international clients and hard to reach audiences, remote testing has been a valuable testing approach used by many for years.

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Topics: Usability Testing

Cost effective ways to get user feedback in lockdown

Posted by Dr Sarah Burton Taylor on Apr 30, 2020 10:41:54 AM

A recent study by Econsultancy, which collected data from 849 UK brands, found that 90% of organisations are delaying or reviewing their budget commitments as a result of the pandemic.

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Topics: Usability Testing, Coronavirus

What should I usability test?

Posted by Lucy Collins on Jan 27, 2020 12:55:07 PM

You’ve just launched your new website. Congratulations! You followed all the UX best practice, engaged with users throughout the development process and have ended up with a beautiful, shiny, user-centred result.

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Topics: Usability Testing

When to do user research

Posted by Lucy Collins on Jan 23, 2020 3:11:40 PM

When building a new website or redeveloping your existing one there are a number of milestone where you should be involving your users.

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Topics: UX consultancy, Usability Testing

Why it is so hard to build a successful B2B website?

Posted by Lucy Collins on Jan 9, 2020 3:55:37 PM

Over the last 18 years we’ve had the pleasure of working with a diverse range of clients, from eCommerce to financial services to charities to government bodies.

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Topics: Usability Testing

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