Web Usability Blog

 User discovery research with potential jobseekers gave our luxury hotel client a clear picture of the journey new starters take and the information they need along the way.  

We recently undertook extensive usability testing for a large banking client. For this project, we tested with 18 target customers and surfaced insights to improve the navigation, content and design of the existing website on desktop and mobile.  

As 2023 is in full swing, we thought it would be interesting to look back at our most engaged with blogs of 2022. Here is a rundown of the ‘most read’ posts: 

User research starts with finding the ‘right’ users. The quality of insight from the research very much depends on the feedback a participant gives and inviting people to take part in research to whom the website is relevant is essential!  

Stock photos first made an appearance in the 1920s when advertisers and publishers wanted access to images without the hefty price tag associated with a photographer. Today, there are many stock photo companies offering images for little to no money and here at Web Usability, we have certainly been guilty of using stock images in the past! But what is the impact of using stock images and are they damaging your online presence?  

What is CAPTCHA? 

CAPTCHA is an abbreviation of Completely Automated Public Turing test to tell Computers and Humans Apart. The name says it – in short, CAPTCHA tests are used on websites to distinguish between humans and automated bots.  

As the next iteration of the international accessibility guidelines, WCAG 2.2, is scheduled to be released in December 2022, we decided to take a closer look one of the new additions.   

3.3.7 Accessible Authentication (A) is one of the nine new success criteria in v2.2 and aims to help users with cognitive issues by requiring a simple-to-use, accessible, and secure method to log in.  

The new 2.2 Web Content Accessibility Guideline (WCAG 2.2) is on its way!

WCAG 2.2 has been a working draft since 2021. It is likely to be the official recommended version from December 2022. These changes aim to improve accessibility for people with low vision, cognitive and learning disabilities, resulting in a better overall experience and a more accessible site.

Firstly, hello! My name is Alice, I joined the Web Usability team at the start of July as the new Recruitment and Marketing Executive. My background is predominantly customer service based so the world of user experience (UX) is completely new to me. With no prior knowledge of UX, what better way to learn than to dive in and watch a week of user research!