Web Usability Blog

Website navigation: how do I choose?

Posted by admin on Jan 2, 2019 12:13:16 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

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Topics: usability, ux consultancy

Individualised personalisation: Show users what they want

Posted by admin on Oct 3, 2018 3:04:41 PM

Recently, the Nielson Norman Group published an article* reviewing the benefits of individualised personalisation on websites.

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Topics: ux consultancy

Effective websites - the responsibility of the whole organisation

Posted by Peter on Sep 28, 2018 1:00:21 PM

Developing effective websites often requires organisational change to a culture where people at all levels in the organisation adopt behaviours that make a 'good user experience' an important goal. A good user experience is one where a user achieves their goals and is highly satisfied with the process; it will encourage reuse and recommendation of the site. If the organisation is not focused on providing a good user experience, they will be unable to build an effective web site. Understanding the user experience, through research methods like usability testing, can be a powerful tool in driving the organisational change needed to develop effective websites.

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Topics: Usability Expert Advice, ux consultancy

Personas: what are they and how can you use them

Posted by Peter on Sep 18, 2018 12:43:54 PM
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Topics: ux consultancy, usability, Blog, User Insights, Info Architecture, Usability Testing

UX for change

Posted by admin on Jul 18, 2018 9:46:16 AM

Organisational change is like steering a big ship – hard work and slow to turn.

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Topics: ux consultancy, Views and News, Usability Testing

Chatbot - user research and testing would make them better

Posted by admin on Feb 1, 2018 2:36:37 PM

Most current chatbots are not very good. This makes it very easy for people to be sceptical about them and ignore the whole approach. However, this is often because the user’s needs were not fully understood or because they have not been adequately tested with users.

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Topics: ux consultancy, usability, Blog, Chatbots, Machine Learning, User Insights, Views and News, Usability Testing

A beginner’s guide to chatbots

Posted by admin on Feb 1, 2018 2:23:31 PM

You have probably heard the buzz about chat interfaces and artificial intelligence and how this is the next big thing. In this blog we try and explain what they are and why they probably do matter.

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Topics: ux consultancy, usability, Blog, Chatbots, Machine Learning, User Insights

Is your website redundant?

Posted by admin on Feb 1, 2018 1:28:21 PM

How people interact with your organisation is likely to change radically over the next few years. The maturing of some key technologies, most notably machine learning and conversational interfaces, means your users may no longer be using your website.

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Topics: ux consultancy, usability, Blog, Usability Expert Advice, User Insights

Gov.uk doesn’t work for some users

Posted by admin on Jul 10, 2017 3:09:20 PM

I have always been a bit of a fan of Gov.uk. From a citizen’s point of view, it has transformed many aspects of transacting with Government. Whether it is re-taxing the car, applying for a passport or applying for a patent it is now quick and straightforward. Gov.uk clearly deserves many of the plaudits it has received. The principle that users don’t care about which government body a service is being delivered by - they just want the service - is both sensible and user focused.

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Topics: ux consultancy, usability, Blog, Usability Expert Advice, User Insights, Usability Testing

Avoid mediocrity - test more than one version

Posted by admin on Dec 19, 2016 3:07:57 PM

Most of the research we do on websites is now done during the development stage: thank goodness the days of usability testing just before, or even after, launch is now in the past for the vast bulk of our clients. See User test early - Quicker, better, cheaper outcomes.

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Topics: ux consultancy, usability, Blog, User Insights, Usability Testing

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