Discovery user research is a method of identifying user goals, motivations and frustrations. It is the first step we recommend to anyone embarking on a new website build:

A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.

Our move to a virtual existence during these interesting times has revealed a number of unexpected things.

Knowledge comes in different types. When conducting UX research, the type of knowledge you are trying to tap into is important as it will determine:

When building a new website or redeveloping your existing one there are a number of milestone where you should be involving your users.

User experience (UX) is defined by the Oxford Dictionary as “the overall experience of a person using a product, especially in terms of how easy or pleasing it is to use”.

Agile and UX are not natural bedfellows. Agile is fast-paced, focused on micro-processes and developer-driven. UX, on the other hand can be more time consuming, considers the big picture (i.e. what are users’ goals and can they achieve them) and is externally driven by users.

A successful website relies on more than just the people in the digital team. Marketing, product, policy and many other departments will have a role to play.

On World Usability Day, we are celebrating this year's theme: Designing for the future we want.

Website analytics are great at telling you where there is a problem on your site.