Agile & UX

Posted by Lucy Collins on Jan 26, 2021 11:17:00 AM

Agile and UX are not natural bedfellows. Agile is fast-paced, focused on micro-processes and developer-driven. UX, on the other hand can be more time consuming, considers the big picture (i.e. what are users’ goals and can they achieve them) and is externally driven by users.

Website navigation: how do I choose?

Posted by Lucy Collins on Dec 1, 2020 12:13:00 PM

What is the best type of navigation for your website? With our 15 years of UX experience and many hours spent watching thousands of testers on hundreds of websites here are our thoughts.

How to identify and prioritise your users’ goals

Posted by Lucy Collins on Nov 25, 2020 1:26:31 PM

The best made plans are based on a foundation of user evidence. By understanding what your users want, how they want it and where they go to get it you will more effectively be able to meet their needs.

How to involve users in your 2021 plans

Posted by Lucy Collins on Nov 4, 2020 2:09:00 PM

As we look toward 2021 and, hopefully, the opportunities that await us there, we share some of the ways you could incorporate user insights into your plans.

Thoughts from the MD: Conventions are your friends

Posted by Peter Collins on Oct 6, 2020 12:30:00 PM

A number of years ago, I was returning a hire car to Geneva airport and had to fill it with fuel before leaving it. At the petrol station I got out and tried to open the filler flap but could not see how to do this. Assuming there was a release button inside the car I got back in and started hunting around. I looked in all the usual places but without success.

Remote working facilitates buy in to research outcomes

Posted by Lucy Collins on Aug 19, 2020 4:36:40 PM

One of the biggest challenges of user research is getting the wider organisation to buy in to the work you are doing.

Thoughts from the MD: There is no excuse for bad content

Posted by Peter Collins on Aug 12, 2020 3:50:09 PM

Back in the day, before April 2011, before the Government Digital Service was launched, public sector websites were pretty much awful.

Discovery research answers all your business questions

Posted by Lucy Collins on Jun 18, 2020 4:04:30 PM

Discovery user research is a method of identifying user goals, motivations and frustrations. It is the first step we recommend to anyone embarking on a new website build:

Google focuses on user experience

Posted by Lucy Collins on Jun 12, 2020 1:59:49 PM

A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.

The benefits of remote UX

Posted by Lucy Collins on Mar 20, 2020 5:10:55 PM

Our move to a virtual existence during these interesting times has revealed a number of unexpected things.

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