Web Usability Blog

We always recruit our own testers. By doing it ourselves we get more appropriate testers and we can weed out the ones who try to make a career out of being a respondent.

You may have noticed we have been a bit schizophrenic about what we call ourselves. We started life more than 13 years ago as ‘Web Usability Partnership’, became ‘WUP’ about 9 years ago and reverted to ‘Web Usability’ last year. The change back to Web Usability was driven by various factors, including that nobody ever knew how to say ‘WUP’: versions we have heard included ‘woop’, ‘wuup’ and the letters W-U-P. It didn’t help that we weren’t clear about it either…

“Can I watch the testing remotely?” is a question we keep getting asked. In the past, while possible, this was complicated, unreliable and expensive.

As a mum to young teenage boys (writes Sarah Clark) you may think I’d say that conversation is severely lacking in our household…except it’s not! Just so long as I’m not expecting them to be face-to-face, I do have regular meaningful conversations with both my sons. And actually I‘d say these long distance communications tend to be more informative, honest and unguarded than when we’re face-to-face. Less foot staring and fidgeting with more focus on the questions actually posed.

Most web developers and digital professionals tend to be, for obvious reasons, quite tech-savvy people. This can present a problem when developing products for the ‘normal’ user (if such a thing exists), as things that are obvious to the expert are often far from obvious to the end user.

Recently, we tested a new, information-provider web site for a well-known brand (the identity of which shall be kept anonymous for reasons that will soon become clear) and were fairly surprised to find the site navigation trailing down the left hand side of the page, rather than sitting horizontally at the top, where we have become increasingly accustomed to seeing it.

We’ve just done some user testing on the prototype of a new website for a very large brand in the travel sector. The site was full of really useful widgets to help users achieve tasks – but also full of wordy content, outside and inside the widget boxes, none of which the testers looked at (as we could see on Liveviewer through our Tobii eyetracker). “Woah” we said “let’s try to cut out some of these words and de-clutter the site”. To which our client replied “we pay a lot of money to an agency to write this stuff, to help our SEO”.

It was recently estimated in the US that Google receives 182 million unique views a month, 9 million hits above its closest competitor Yahoo!, And 20 million views ahead of bronze medallist, bing*. So why is Google the world’s most popular search engine? Firstly, it gets us the results they want. Secondly, as we all know, it is extremely easy to use. On the Google homepage the search box is smack bang in the middle of the page while Yahoo! has squashed it well out the way up the top and thrown the kitchen sink at the homepage.

Having successfully launched our brand new responsive website we are now big advocates of this method of website design, unless fundamental issues stand in your way. Some of our clients are keen to advance down the alternative adaptive route, which recognises when a smartphone is being used and pushes an entirely separate, mobile specific site onto the screen. However, these sites often have a reduced level of content, based on what are believed to be the key user mobile goals - insights gained from market research. It is thought by some clients that their target audience have different goals on their mobiles than larger devices.