Lucy Collins

Lucy Collins

Recent Posts

NHS Covid-19 app: an example of bad usability

Posted by Lucy Collins on Nov 6, 2020 10:45:00 AM

Yesterday my mum received an alert on her NHS Covid-19 app to inform her she had been exposed to someone who has tested positive and she needed to self-isolate.

How to involve users in your 2021 plans

Posted by Lucy Collins on Nov 4, 2020 2:09:00 PM

As we look toward 2021 and, hopefully, the opportunities that await us there, we share some of the ways you could incorporate user insights into your plans.

User research continues in lockdown

Posted by Lucy Collins on Nov 3, 2020 10:00:00 AM

Your digital presence is more important than ever and we are pleased to be able to continue to serve our customers and all their UX requirements.

Why accessibility is good for all your users

Posted by Lucy Collins on Nov 2, 2020 4:04:00 PM

Over 1 in 5 potential UK consumers have a disability with about 73% having experienced barriers on more than a quarter of websites they visited.

Accessibility of headings

Posted by Lucy Collins on Oct 19, 2020 3:55:44 PM

Heading elements are HTML code that help structure a web page. There are six levels of heading (<h1> to <h6>) and a list of conventions that should be followed when using them. 

Why we hate PDFs

Posted by Lucy Collins on Sep 30, 2020 12:55:21 PM

We have recently been head down supporting public sector organisations as they work towards meeting the latest accessibility guidelines.

Web Usability now on G-Cloud

Posted by Lucy Collins on Sep 28, 2020 3:26:11 PM

We are delighted to announce that we are now on the Government Digital Service G-Cloud framework as well as being established on the Digital Outcomes and Specialists (DOS) framework.

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Topics: News

UK Government accessibility requirements

Posted by Lucy Collins on Sep 23, 2020 9:30:00 AM

Today the government deadline for public sector websites to conform with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 is upon us.

Remote working facilitates buy in to research outcomes

Posted by Lucy Collins on Aug 19, 2020 4:36:40 PM

One of the biggest challenges of user research is getting the wider organisation to buy in to the work you are doing.

Your new digital priorities

Posted by Lucy Collins on Jul 16, 2020 4:34:45 PM

Your digital touchpoints are more important than ever. How can you make sure they are working effectively for you? Hint: it involves your users. 

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If you’d like to talk to someone about how you can optimise your digital media with user research and advice, please get in touch!

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