How we recruit the right people for research

Posted by Alice Greenman on Nov 21, 2022 11:36:56 AM

User research starts with finding the ‘right’ users. The quality of insight from the research very much depends on the feedback a participant gives and inviting people to take part in research to whom the website is relevant is essential!  

User research - what makes a good facilitator

Posted by Sophie Knight on Nov 8, 2022 4:37:30 PM

Research facilitation the ‘Web Usability way’ is grounded in adopting a user led approach. From our experience, the best facilitators are able to explore issues as they arise, probe on why testers do things and their reactions to the site, all while remaining neutral. 

5 Reasons not to use stock images

Posted by Alice Greenman on Oct 28, 2022 10:00:00 AM

Stock photos first made an appearance in the 1920s when advertisers and publishers wanted access to images without the hefty price tag associated with a photographer. Today, there are many stock photo companies offering images for little to no money and here at Web Usability, we have certainly been guilty of using stock images in the past! But what is the impact of using stock images and are they damaging your online presence?  

Good UX improves SEO

Posted by Ken Groom on Oct 26, 2022 12:20:18 PM

It’s no secret that Google’s algorithm takes into account user experience and good usability as part of a site’s ranking, but what does this actually mean in practical terms?

7 Steps for developing an effective website

Posted by Ken Groom on Oct 19, 2022 4:57:40 PM

Everyone has a website these days so developing one should be straightforward, right? Then why are so many websites so difficult or frustrating to use.

We believe that developing an effective, usable website is highly achievable. Here are our 7 steps to get you there:

‘Virtual back room’ – Getting the most out of remote observation

Posted by Ken Groom on Sep 28, 2022 3:55:07 PM

Given the changes to working practices and the focus on remote working since the beginning of the Covid-19 pandemic, it was important for us to adapt our ‘action-oriented approach’ to these new conditions as well.

10 UX research methods and when to use them

Posted by Sophie Knight on Sep 22, 2022 9:00:00 AM

Gaining input from users is an essential part of developing an effective digital service. There are lots of methods available to you to do this but how do you know which is the right one to use?  

CAPTCHA if you can: is it accessible?

Posted by Alice Greenman on Sep 16, 2022 3:04:09 PM

What is CAPTCHA? 

CAPTCHA is an abbreviation of Completely Automated Public Turing test to tell Computers and Humans Apart. The name says it – in short, CAPTCHA tests are used on websites to distinguish between humans and automated bots.  

Accessible authentication: logging in made easy

Posted by Alice Greenman on Sep 6, 2022 12:21:00 PM

As the next iteration of the international accessibility guidelines, WCAG 2.2, is scheduled to be released in December 2022, we decided to take a closer look one of the new additions.   

3.3.7 Accessible Authentication (A) is one of the nine new success criteria in v2.2 and aims to help users with cognitive issues by requiring a simple-to-use, accessible, and secure method to log in.  

How to be a good tester

Posted by Sophie Knight on Aug 31, 2022 9:30:00 AM

You have just completed our application form to be a tester and are excited to hear about upcoming research opportunities. You are probably wondering what will happen next? 

Want to know more?

If you’d like to talk to someone about how you can optimise your digital media with user research and advice, please get in touch!

We would love to hear from you.

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