Your digital presence is more important than ever and we are pleased to be able to continue to serve our customers and all their UX requirements.
Discovery user research is a method of identifying user goals, motivations and frustrations. It is the first step we recommend to anyone embarking on a new website build:
Topics: UX consultancy
A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.
Remote usability testing is nothing new. For international clients and hard to reach audiences, remote testing has been a valuable testing approach used by many for years.
Topics: Usability Testing
Working in the digital industry, it is very easy to forget that not everyone is technologically competent and totally reliant on/ addicted to the World Wide Web.
Until very recently, how we engaged with brands and organisations normally spanned a multitude of touchpoints – online, in store, telephone, email and social media. As stores have shut and customer service centres shifted more heavily to digital solutions, the online touchpoint has become, in many cases, the only touchpoint.
Topics: User Insights
A recent study by Econsultancy, which collected data from 849 UK brands, found that 90% of organisations are delaying or reviewing their budget commitments as a result of the pandemic.
As the pandemic continues and our way of life changes and evolves to cope, it is interesting to think what the world will look like once we are out the other end of this (and we will get there!).
Keeping up with the COVID-19 situation is a challenge. As the state-of-play changes on an hourly basis and new restrictions keep coming in, there is no time for businesses to adjust and spend the time they would normally have to develop the services their users need.