Web Usability Blog

Usability testing with disabled users

Posted by Lucy Collins on Jun 18, 2019 10:41:00 AM

Your website should be usable and accessible for everyone. Testing with disabled users is essential to achieve a comprehensive accessibility evaluation of your website.

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Topics: Accessibility, Usability Testing

Satisficing: how users browse online

Posted by Lucy Collins on Jun 13, 2019 5:06:13 PM

How we browse the web is determined by a number of different things: what we are trying to find, how high value our search query is, the sort of person that we are.

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Topics: UX consultancy

Digital persona template

Posted by Lucy Collins on Jun 6, 2019 5:19:00 PM

Download your free persona templates

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Topics: UX consultancy, Personas

How to write a usability testing report (and get organisational buy in)

Posted by Lucy Collins on May 27, 2019 10:57:00 AM

How many times has a report landed on your desk, you’ve given it a cursory glance then left it there to gather dust? Whilst reports are a valuable way to document findings of usability testing, on their own they will have limited impact. However, by combining said report with a rigorous buy in process, you will get many more members of your organisation on board and have a far easier job implementing your research findings.

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Topics: Usability Testing

What is the purpose of usability testing

Posted by Sarah Burton Taylor on May 24, 2019 11:13:39 AM

Usability testing is the best way to find out if your site is effective – that is, will it work with real users and help you achieve your online goals. Watching real users interacting with a site or app (both in development and live) is the best way to understand the issues that interfere with a good user experience; it also forces those with responsibility for the site or app to ‘walk in the users’ shoes’ – often an unsettling experience!

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Topics: Usability Testing

How to analyse usability testing results

Posted by Lucy Collins on May 22, 2019 12:38:30 PM

Although qualitative usability testing is only undertaken with a small numbers of testers, there is still bags of valuable insight that can be gleaned from these sessions. Once these issues are addressed, it will not only help you improve your user experience but also increase your site success.  To ensure you are getting the most from your research (and for your money), here are our tips for top analysis

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Topics: Usability Testing

Recruiting testers for usability testing

Posted by Sarah Burton Taylor on May 20, 2019 4:44:28 PM

Conducting good usability testing relies on recruiting the right testers. With 17 years of usability recruitment under her belt, our recruitment manager, Avril, shares her top tips...

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Topics: Usability Testing

How to use eyetracking in usability testing

Posted by Lucy Collins on May 17, 2019 3:26:08 PM

We acquired our first eye tracker in 2007 and what a beast it was! The size of a large, old PC monitor, heavy and consequently difficult to take out and about. However, it rapidly became an important tool for us in usability testing. Fortunately, the technology has advanced very rapidly and these days our eye tracker is a pocket-sized device you can take anywhere.

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Topics: Usability Testing

How to write a usability script

Posted by Sarah Burton Taylor on May 8, 2019 10:58:00 AM

To start with let’s talk about terminology – we prefer to talk about a usability guide not a script. Script suggests a rigid inflexible structure – a list of things that you are going to fire at the tester.

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Topics: Usability Testing

Usability testing facilitation top tips

Posted by Sarah Burton Taylor on May 7, 2019 4:43:47 PM

Facilitating usability testing can be a daunting prospect. How can I get through all these tasks, stay on time and listen to what the tester is saying?

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Topics: Usability Testing

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