Web Usability Blog

Today the government deadline for public sector websites to conform with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 is upon us.

“We need more research now, not less”. These are the words of the leading UX consultancy Nielsen Norman Group (NNg). As UX insight specialists we obviously agree with these sentiments. NNg comments “Lots of teams have decided to hold off on doing previously planned research projects, but I believe this is a time for more research, not less. User research is a form of risk reduction, and the greater the risk (for example, because of rapid change), the more you need that risk reduced.”

One of the biggest challenges of user research is getting the wider organisation to buy in to the work you are doing.

Back in the day, before April 2011, before the Government Digital Service was launched, public sector websites were pretty much awful.

Your digital touchpoints are more important than ever. How can you make sure they are working effectively for you? Hint: it involves your users. 

Like many industries, the UK's museums and galleries are cautiously starting to reopen following the coronavirus pandemic. For all, however, it will be far from business as usual.  

Since lockdown began, the UK has seen a 200% increase in online sales in the home and leisure sector.Spending on media and entertainment, home & garden, health & beauty, pet care and home office supplies has clearly been keeping many of us busy and helping many businesses to keep going in challenging economic times.

Discovery user research is a method of identifying user goals, motivations and frustrations. It is the first step we recommend to anyone embarking on a new website build:

A couple of weeks ago, Google announced a forthcoming update to its search algorithm. Although not coming into effect until 2021, there are some important aspects that digital teams should be considering now.

Remote usability testing is nothing new. For international clients and hard to reach audiences, remote testing has been a valuable testing approach used by many for years.